RETURNS AND EXCHANGES
Please use [email protected] for questions regarding returns and exchanges.
Return Address: CrawlSpaceNinja.com, 11160 Outlet Drive, Knoxville, TN 37932. Please obtain return authorization number.
Fulfillment Errors Sometimes human error occurs in pulling together and packing orders. If we made a mistake we will fix it. Please contact our Returns Department at [email protected] to let us know.
Returns Please contact us at [email protected] to begin the return process. Unopened, unused, and undamaged products in their original quantity may be returned within thirty days (30) of purchase. Shipping is not refundable. Additional shipping charges may occur. We charge a 20% restocking fee, which will be deducted from your refund.
Exchanges Please contact us at [email protected] to begin the exchange process. Unopened, unused, and undamaged products in their original quantity may be returned for exchange within thirty days of purchase. Shipping is not refundable. Additional shipping charges may occur. There is no restocking fee for exchanges.
Missing Parts or Defects If you purchase a product from us that arrived in the original manufacturer’s packaging and you discover there are parts missing or the product is damaged. Or, you received a product that is defective due to defects in manufacturing or workmanship. Contact us at [email protected], or call our Customer Service at (865) 659-0390. Rest assured, the products we offer have been selected because they are high quality and their manufacturer’s provide us (and therefore you) excellent customer service.
Shippers We coordinate the transportation and delivery of your purchase through a third-party shipping company (Shipper).
Our Shipper is subject to change from time to time. Currently Fedex handles most of our deliveries but we work with multiple Shippers. Some purchases (based weight and/or dimensions) and some delivery location require a specialized Shipper. Please call Customer Service after you receive your Order Confirmation if you know your delivery address presents special circumstances.
Email notification will be sent to the Customer’s email address of record. (The email address you entered when becoming a Registered User or that you changed in your Registered User account profile.) Emailed shipping notification will include the name of the Shipper, the date and usually time they picked up your shipment, the shipment tracking number as supplied to us by Shipper, and either a web address or phone number you can use to track your shipment.
Shipping dates are not a guarantee. Shipper will provide you an expected delivery date that is subject to change. Allow extra time for shipping.
We reserve the right to accept or reject orders in whole or in part being shipped outside the continental United States. Additional fees may apply to international deliveries.
Original Manufactures Packaging. CrawlSpaceNinja.com will ship all products as the manufacturer packages them. Small, loose, or bulk items may be packed together. Orders will be consolidated and packed for shipment subject to the rules and policies of Shipper.
Damage or Loss. Liability for your Order during shipping and delivery will be transferred to Shipper. Damage to, or loss of, Orders during shipping will be the liability of Shipper and the remedy will be subject to the policy and procedures of Shipper. If this should happen please call Customer Service and let us help you.